I think the seller is a good guy. I trust in him. But the problem is that he is sort of a middle man, or how to say it in English. He bought the medals in Japan from different sellers. I paid all his expenses. I think it will be tricky to get compensation for the local shipment in Japan and the different fees for all the bank transfers. I had to pay to the customs, but I'm not sure they ever opened the box. Perhaps they just looked at the papers. The customs did not notice that some of the medals are antiques, and the tax therefore is only 5%. I had to pay a full 25%. So I must also file a complaint to get some of my tax back. I thought that was bad enough, until I opened the box. All the cases were packed in the plastic with bubbles. There were also a thin lay of this plastic inside the cases, to prevent the medal from jumping around. The plastic coated cases were placed in the box's center. Around them, at bottom, sides and top, there were newspapers, but not to tight. It all looked good to me. There is even a hole in the box, made from the outside. The same kind of hole you would get if you poked it with a spear I wonder what has happened? Now I must start all over again getting the WWI medals